AuthorJames Lumb

5 awesome shipping reports

Late Shipments shows all shipments that have missed SLA. Great for building process builder tasks to alert customers, but also for auditing bills with your carrier/LSPs.  Un-Used Return Labels shows all labels that have been generated for returns, however they have not entered the carrier’s system yet.  Shipment Cost can show the cost of shipping to a particular account, but also by time...

Self-service Returns and Order Status using Einstein Bots

During the holiday season research suggests that 70-80% of customer inquiries are WISMO (where is my order). This is the perfect use case for a chat bot. We’ve just extended our Multi-Carrier app to support Einstein Bots. This means that Customer Service can be taken to a whole new level of automation. Using our three new methods, Service Cloud customers can: Provide WISMO updates Create...

Field Service Lightning Shipment object: FedEx, UPS, DHL, USPS

The Shipment object that is included with Field Service Lightning is a great way to track Product Transfers between warehouse locations. Wouldn’t it be great if when you created a shipment object in Field Service Lightning, the shipment was actually booked with the carrier and tracking data automatically updated every hour in Salesforce? With Zenkraft, it’s simple – and takes...

FedEx and UPS Freight now part of Multi-Carrier!

Do you ship Freight too? Our Multi-Carrier App now supports FedEx Freight and UPS Freight. This means you can generate BOLs (Bill of Ladings) directly from Salesforce! Service types include: FedEx – FedEx Freight Economy, FedEx Freight Priority, International Freight Economy and International Freight Priority UPS – UPS Freight LTL, UPS Freight LTL Guaranteed, UPS Freight LTL...