CategorySalesforce

Self-service Returns and Order Status using Einstein Bots

During the holiday season research suggests that 70-80% of customer inquiries are WISMO (where is my order). This is the perfect use case for a chat bot. We’ve just extended our Multi-Carrier app to support Einstein Bots. This means that Customer Service can be taken to a whole new level of automation. Using our three new methods, Service Cloud customers can: Provide WISMO updates Create...

FedEx and UPS Freight now part of Multi-Carrier!

Do you ship Freight too? Our Multi-Carrier App now supports FedEx Freight and UPS Freight. This means you can generate BOLs (Bill of Ladings) directly from Salesforce! Service types include: FedEx – FedEx Freight Economy, FedEx Freight Priority, International Freight Economy and International Freight Priority UPS – UPS Freight LTL, UPS Freight LTL Guaranteed, UPS Freight LTL...

Create a scheduled job code to delete any FedEx checkpoints for shipments that have been delivered more than 2 week ago

schedule job clearup

Todays blog post will show you the code needed to set up a scheduled job that will remove all FedEx checkpoint objects for shipments that have been delivered more than 2 weeks ago. This is useful if you are coming up against salesforce storage limits and need to clear out some space. We will need to create two classes and then their respective test classes. RemoveDeliveredCheckpointsBatch This...

Part 3 of 3: Pick and Pack Station with ERP Integration

A few weeks ago we wrote about our Pick and Pack implementation, detailing how we’ve created the system, the custom labels and automated custom printing. Today we will expand on this to show you how we can integrate with one of the ERP solutions that are available on salesforce. We will use Rootstock as an example. One function of ERP systems are to manage the process for inventory for Picking...

The new Multi-Carrier Shipping App for Salesforce is now Live on AppExchange!

multi carrier app launched

  Shipping inside Salesforce just got better, with the introduction of the new Multi-Carrier Shipping app to the AppExchange. Users can now choose between 30+ carriers to manage their logistics within the CRM platform (Multi-Carrier supports all Salesforce Editions: Group, Professional, Enterprise, Unlimited, Force.com, Developer, Performance). Today, Salesforce users can create shipments...

Part 2 of 3: Pick and Pack station on Salesforce – Custom Labels and Packing Slips

Last week we wrote a first post on how we created a Pick and Pack station on Salesforce. In that post we’ve covered UI, scanning barcodes and integrating weights and scales. Today we’re focused on label generation and custom printing. Labels On this occasion, we made custom thermal labels in a 4×6 format using the ZPL programming language. The link to the ZPL thermal label...

Part 1 of 3: How we created a Pick and Pack station on Salesforce

pick and pack station

Recently, we built a Pick and Pack station inside Salesforce for one of our customers. We really believe in the potential value it can add to user interactions, which is why we’ve decided to share pieces of how this could work for your business. We’ve created two blog posts to explain how this works. It is also worth mentioning that this can integrate with any ERP system you may...

Dreamforce 2016

Dreamforce ‘16 was by far the best Dreamforce in 13 years. If you were unable to attend this year, or even if you attended and missed out on some of the fun experiences, fear not! We at Zenkraft are here to fill you in on all the great adventures we experienced, so you’re prepared and raring to go for Dreamforce 2017. We saw Dreamforce turn 13, launching new spectacular products, with around...