CategoryUPS

Self-service Returns and Order Status using Einstein Bots

During the holiday season research suggests that 70-80% of customer inquiries are WISMO (where is my order). This is the perfect use case for a chat bot. We’ve just extended our Multi-Carrier app to support Einstein Bots. This means that Customer Service can be taken to a whole new level of automation. Using our three new methods, Service Cloud customers can: Provide WISMO updates Create...

Field Service Lightning Shipment object: FedEx, UPS, DHL, USPS

The Shipment object that is included with Field Service Lightning is a great way to track Product Transfers between warehouse locations. Wouldn’t it be great if when you created a shipment object in Field Service Lightning, the shipment was actually booked with the carrier and tracking data automatically updated every hour in Salesforce? With Zenkraft, it’s simple – and takes...

FedEx and UPS Freight now part of Multi-Carrier!

Do you ship Freight too? Our Multi-Carrier App now supports FedEx Freight and UPS Freight. This means you can generate BOLs (Bill of Ladings) directly from Salesforce! Service types include: FedEx РFedEx Freight Economy, FedEx Freight Priority, International Freight Economy and International Freight Priority UPS РUPS Freight LTL, UPS Freight LTL Guaranteed, UPS Freight LTL...

New UPS version 3.10 Released

We’ve been working on our UPS app and added some new great features based on your feedback: Added ability to edit package profiles “Delivered to” and “Signed For By” Tracking Information added to shipment object 3 address lines now available for shipment destinations Phone number format maintained through One Click Shipping One Click Shipping to allow “Use...

UPS Version 3.6 Released

During the past months we have been working on two major features to make your shipping through our UPS app more efficient. With the new UPS version you can benefit from: 1) Print Management Software Update: ability to choose your thermal label printer, non thermal label printer and document printer, on a global, preference and user basis. 2) UPS SurePost Custom Address Source Supported: One...

UPS Version 3.0 Released

We have been busy working on a new version of our UPS App. We’ve launched many new major features to make shipping more efficient. Default Service Type, Package Types and Packages and auto-create shipments We’ve extended Custom Address Source to map many more fields into the shipping wizard! This includes Service Type, Packaging Type and Package information. You can even enable 1...