CategoryUSPS

Self-service Returns and Order Status using Einstein Bots

During the holiday season research suggests that 70-80% of customer inquiries are WISMO (where is my order). This is the perfect use case for a chat bot. We’ve just extended our Multi-Carrier app to support Einstein Bots. This means that Customer Service can be taken to a whole new level of automation. Using our three new methods, Service Cloud customers can: Provide WISMO updates Create...

Field Service Lightning Shipment object: FedEx, UPS, DHL, USPS

The Shipment object that is included with Field Service Lightning is a great way to track Product Transfers between warehouse locations. Wouldn’t it be great if when you created a shipment object in Field Service Lightning, the shipment was actually booked with the carrier and tracking data automatically updated every hour in Salesforce? With Zenkraft, it’s simple – and takes...

USPS Web Tools Tracking Now Available

Some of our customers had been noticing that our USPS tracking via Endicia and Express1 lagged behind the tracking available on USPS.com. Therefore we’ve just implemented the USPS Web Tools as an easy way to get much more up-to-date USPS tracking. Follow the steps below to get setup: 1) Install the latest version of our USPS Salesforce app from the AppExchange 2) Create a USPS Online Tools...

First Class Mail / Endicia Support

Zenkraft have partnered with Endicia to provide First Class Mail, Library Mail, Media Mail and Endicia Pay-on-Use Returns™ support to our USPS application. We’ve also condensed the wizard into a single page to make shipping much faster. 1. Once you’ve added your Endicia preference (you can either create a new Endicia account or add your existing account) the wizard will show almost all services...